questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. Products & Customization
2. Ordering & Payment
3. Shipping & Delivery
4. Returns & Exchanges
5. Contact Us
What types of products do you offer?
What is your return policy?
We specialize in creating custom embroidered and printed clothing and accessories, including t-shirts, sweatshirts, polos, and more. We have options for men, women, and children in a variety of styles and colors.
Can I see a proof of my custom design before ordering?
Yes! After your order has been placed, email us with your order number and state you are requesting a proof. We will generate a render of your order within 24 - 48 hours.
This allows you to make sure you're happy with the layout, fonts, and colors prior to us begining your order.
What is the minimum order quantity for personalized items?
We do not require a minimum order quantity for most customized products.
Custom logo orders may require a minimum. For these custom orders, contact us for more information.
I have a logo I want to use on my custom clothing. Can you accommodate that?
Absolutely. When customizing an item, you can easily email us your own artwork or logo. We accept the most common file types, including JPG, PNG, PSD, AI, and EPS. If you need assistance with a file type, please reach out to our customer service team .
You will need to contact us for specifications on logo size, Pantone colors, placement, and garments.
1. Finding Products
How do I place an order?
Placing an order with Threads 'n Ink is easy. Simply browse our collection of products, customize your item following the instructions, and add it to your cart. When you're ready to check out, you'll be prompted to enter your shipping and payment information to complete your purchase.
What payment methods do you accept?
We accept most major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for your convenience.
Do you offer gift cards?
Yes, we offer electronic gift cards in any dollar amount you choose. These can be redeemed on our website during the checkout process. Gift cards do not expire and can be used across multiple orders until the balance is depleted.
Shipping & Delivery
How long will it take to receive my order?
Our standard production time for most personalized items is 3-5 business days. That time frame can fluctuate during certain times of the year. This is the time required to customize and carefully inspect your items before shipment. Shipping transit times will vary depending on the carrier selected and your location, but most orders arrive within 3-5 business days after leaving our facility.
Do you offer expedited shipping?
Yes, we offer a variety of expedited shipping options at checkout, including Two-Day and Next-Day Air. If you are working with a tight deadline, please contact us prior to placing your order so we can ensure your items will arrive on time.
Do you ship internationally?
At this time, we ship only to locations within the United States, including APO/FPO military addresses. If you are located outside of the US, contact us and we'll work with you to find the best solution for receiving your order.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your items within 7 days of receipt for a full refund or exchange.
Custom and personalized items are not eligible for return unless there is an error on our part.
I received a defective/incorrect item. What should I do?
In the rare instance of a defective or incorrect product, please contact our customer service team immediately. We will work quickly to resolve the issue and send you a replacement item at no additional cost to you.
Contact Us
Still have questions? We're here to help! Contact us , and we’ll get back to you as soon as we can.
At Threads 'n Ink, your satisfaction is our top priority. We look forward to helping you create custom clothing and personalized gifts for every occasion!
MON-FRI: 9am to 5pm ET
SAT-SUN: CLOSED
Chat with us
Representatives are available:
MON-FRI: 9am - 5pm ET