Returns and Exchanges

All sales are final due to customization of product. Only non-personalized items may be returned with a 15% restocking fee (within 5 days of delivery). Please CAREFULLY INSPECT your item as soon as is arrives. We cannot accept returns on any used items. Items must be returned in NEW condition, with all original tags and packaging (dust bags, etc.).

Replacement items will be provided when the error is made by Threads n Ink. A photo will be requested of the item that has an error. Please CARFULLY INSPECT your item as soon as it arrives, because we cannot replace items beyond the 5 days of delivery timeline.

Only replacements will be provided; we cannot issue a refund unless the item cannot be replaced (Ex. If the item is no longer available or has been discontinued). Please note, that when we replace an item, we will replace with the EXACT specifications as originally purchased. We cannot change a font style or thread color. Nor can we change a size/color of the item when replacing.

Depending on a case by case basis, we may ask that the damaged/incorrect item be returned. If so, we will provide you with a shipping label. Once in transit or once we receive the return and the item(s) is/are inspected, the replacement will be shipped.

Any errors or damaged product must be report within 5 business days of delivery date (per ETSY tracking information) for replacement options. If a refund is requested by the customer, a shipping label for return item may be issued. Once the item has been returned to the office, verified by USPS tracking information, the refund will be issued.

Please note that when a return is issued, a full refund will be issued LESS the amount for shipping. Shipping charges will NOT be refunded. If an item qualified for free shipping (no customer shipping charges were paid), a refund less the shipping cost (originally paid by the shop owner) will be issued. In addition, the customer is responsible for any shipping fees associated with the return. ALL items returned are subject to a 15% restocking fee. The 15% is calculated based on the item total (not including taxes & shipping).